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Checkout/Login Help

Checkout Problems

For the shopping cart to function properly your system and web browser must be functioning properly. One or more of the following issues could cause the shopping cart to fail:

  • Your system clock is not current. Being months or years off can cause problems when shopping.
  • Your browser's cookies are not configured properly. The shopping cart relies on cookies to pass data to the website (see below).

What is a cookie?

Cookies are messages sent from a website to your browser that are stored in small text files on your computer. The messages are sent back to the website each time the browser requests a page from the website. This allows the website to understand what the browser is requesting.

It allows verawolf.com to keep track of the items in your shopping cart. The cookie is a unique cart identifier that will allow the website's server to retrieve the items for your shopping cart. These cookies do not contain personal information. They are completely harmless.

Enabling Cookies

Configure cookies for your browser using the instructions below. If you do not know your browser's name or version, select Help > About from your browser's toolbar.

Internet Explorer 5 & 6

On a Windows PC

  • Select Tools > Internet Options. Click on the Security tab.
  • The default selection, Medium, supports cookies but you can click on the Custom Level button to double-check that cookies are enabled. Scroll down until you see the word "Cookies" and verify that the radio button next to Enable is selected for both options.

On a Mac OS 9

  • Select Edit > Preferences.
  • Scroll down until you see Cookies under Receiving Files. Make certain that Never Ask is selected.

On a Mac OS X

  • Explorer > Preferences > Receiving files > Cookies > Never Ask

Internet Explorer 4

On a Windows PC

  • Select View > Internet Options. Click on the Advanced tab.
  • Scroll down until you see Cookies and verify that the radio button next to Always accept Cookies is selected.

On a Mac

  • Select Edit > Preferences.
  • Scroll down until you see Cookies under Receiving Files. Make certain that Never Ask is selected.
  • Choose View > Options. Next click on the Advanced tab.
  • Make sure that Warn before accepting a Cookie is not checked.

Firefox 1.x

On a Windows PC

  • Select Tools > Options.
  • Choose Privacy from the choices on the left.
  • Click the plus button beside the word Cookies.
  • Make sure Allow sites to set cookies is checked.
  • Click Exceptions and remove any verawolf.com sites that are blocked.
  • Scroll down until you see Keep Cookies.
  • Choose until they expire.
  • Click OK at the bottom of the options page.

On a Mac

  • Select Tools > Options > Privacy. Next select Enable Cookies.

Netscape 7 & Mozilla 1.x

On a Windows PC

  • Select Edit > Preferences > Privacy & Security > Cookies. Then simply choose to Enable all Cookies.

On a Mac

  • Choose Netscape (Mozilla) > Preferences > Privacy & Security. Next select Enable Cookies.

Netscape Communicator 4.0

On a Windows PC

  • Select Edit > Preferences. Next click on the Advanced option.
  • Check the radio button next to Accept all Cookies and click OK.

Netscape Navigator 3.0

On a Windows PC

  • Open Network Preferences under Options.
  • Click on the Protocols tab and verify the box next to Accepting a Cookie is not selected.

Opera

On a Windows PC

  • File > Preferences > Privacy > Enable Cookies.

Safari

On a Mac

  • Preferences > security > Accept Cookies: Always or Only from sites you navigate to.

MSN Explorer

  1. Click on 'Help & Settings' at the top right-hand corner.
  2. Click on 'Web Browsing' found about half-way down towards the left.
  3. A new window will appear with the heading 'What do you want to change about your Web browsing settings?'
  4. Click on 'MSN Explorer Security Statement'
  5. After the paragraph headed 'Security Settings', there is a link 'View/Configure Security Settings'. Click on this link.
  6. Select 'Custom Level'
  7. Scroll down the list to 'cookies'
  8. Click the circle next to Enable for: 'Allow cookies that are stored on your computer' and 'Allow per-session cookies'
  9. Click OK

AOL

  1. Click on the down arrow just to the right of the word 'Customize'.
    Note: Do not click on 'My AOL'.
  2. Select 'Preferences'
  3. Click on the word 'Internet'
  4. Select the 'Security' tab
  5. Select 'Internet'
  6. Select 'Custom Level'
  7. Scroll down the list to 'cookies'
  8. Click the circle next to Enable for: 'Allow cookies that are stored on your computer' and 'Allow per-session cookies'
  9. Click OK

All other browsers

Please consult your documentation or online help files.